Frequently Asked Questions

We keep minimums low on purpose, so you can start small without big inventory — most pieces start from just 30. Single items and our Starter Kit are sized for real day-to-day needs. Because everything is custom-made, very tiny runs aren’t cost-effective — so if you’re just starting out, the Starter Kit bundles everything you need at the perfect entry volume and value.

We don’t ship free physical samples, but our $9.90 Aesthetic Sample Pack lets you feel the paper, film and finishes first — and the cost is credited back on your first order. It’s the no-risk way to check quality before you commit.

Just re-order the single item or Kit and add your previous order number in the notes at checkout. We’ll pull your approved files and skip proofing, so re-orders go straight to production.

All major cards plus PayPal, through secure encrypted checkout. Your payment details never touch our inbox.

You focus on making; we’ll handle the technical bits. Choose your product or Kit, upload your highest-resolution logo (vector PDF/AI is best, a crisp PNG works too), and leave a note about placement. We’ll position it on the correct print template and email you a proof. We don’t create logos from scratch, but we’ll make sure yours is print-ready.

After you order, we email a flat digital proof — a layout showing exactly where your design sits, not a glossy 3D render. It’s your moment to check spelling, placement and size. Approve or request small tweaks within 3 days; if we don’t hear back, we approve it as-is so your order isn’t held up.

Yes — any time before you approve your proof, for a full refund. Once you approve the proof it goes straight to our print queue and can’t be changed or cancelled, even for typos. So please check that proof carefully.

Vector files (AI, PDF, SVG) engrave the crispest — and a clean, high-contrast PNG works too. Bold, simple shapes stamp beautifully; very fine lines and tiny text can fill with ink. Not sure? Send us whatever you have — we’ll lay out your stamp face for free and email a digital proof before we engrave anything.

For wood-handle stamps, any water-based pigment ink pad works (we’re partial to terracotta). Press evenly without rocking, wipe the rubber with a damp cloth after use, and store it dry. Self-inking stamps have a built-in pad good for thousands of impressions, with standard replacement cartridges. Both stamp best on kraft, cardstock and paper bags — glossy or plastic surfaces need a special solvent pad.

What you proof is what you print — we never change your file after you approve it. One honest note on color: screens glow (RGB) while printing uses ink (CMYK), so very bright neons or an exact brand color can shift a little, and the same ink reads slightly different on matte paper vs kraft vs film. If color-match matters, send your brand color code and we’ll get as close as the material allows — and the $9.90 sample pack lets you see real printed color before you commit. If a finished order doesn’t match the proof you approved, send photos within 7 days and we’ll reprint or refund the fault, free.

Two separate stages: production, then delivery. Production after proof approval is 3 days for stickers, 3–5 days for stamps and kits, and 7 days for custom tissue — ready-made packs skip production and ship within 48 hours. International delivery then takes 8–12 days, tracked. Plan for roughly 2–3 weeks total, and stock up before busy seasons — there’s no overnight option. Your delivery time is counted from proof approval, not the order date.

For most destinations, duties and import taxes are not included and may be charged by your local customs on delivery. You’re responsible for any fees your country applies — check your local de-minimis threshold if you’re unsure.

Almost certainly not. International tracking can take 3–5 business days to start populating after your shipping email, and it may pause during transit and customs. If there’s still no movement after that, reach out and we’ll chase it for you.

We ship to 28 countries, including the US, UK, EU, Canada, Australia, Japan and Singapore — the full list is in our shipping policy. Don’t see yours? Message us before ordering and we’ll look into it.