Help Center

Everything you asked before and after you order. Can’t find it? Email our team — we reply fast.

Still need a hand?

To keep custom packaging affordable for small orders, our team works entirely over email — it lets us review your artwork carefully and keep an accurate record of your order. We don’t offer phone or live chat, but we reply fast.

Order question? Include your order number, and a photo if it’s about a print issue — it helps us solve it in one reply.

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Orders, Kits & Minimums

What’s the minimum order — and can I test with a small batch?

Do you offer free samples or a sample pack?

How do I re-order a design I’ve had before?

Which payment methods do you accept?

Artwork & Design Proofs

I’m not a designer — how do I customise my packaging?

What is a digital proof, and how do I approve it?

Can I change or cancel my order after placing it?

Shipping & Delivery

How long will my order take to arrive?

Are customs, import duties and taxes included?

My tracking says ‘Not Found’ or isn’t updating — is something wrong?

Which countries do you ship to?

Disputes, Refunds & Returns

Can I return my order if I change my mind or ordered the wrong size?

How do I report a damaged or misprinted order?

What’s your policy for genuine defects?

My parcel was lost or arrived badly damaged — what now?