Refund policy

At Pakvel, every order is custom-made for your brand. Because each piece is produced uniquely to your artwork and specifications, our return policy differs from a standard retail shop. Here’s the short version:

◆Custom & personalized items — non-returnable

Because your packaging is 100% customized for your brand, we cannot accept returns, exchanges, or refunds for reasons unrelated to manufacturing quality. This includes:

• a change of mind;
• typos or design errors in a file you already approved at proofing;
• choosing the wrong size or material.

Please review your digital proof carefully and measure your products before ordering — if you’re ever unsure, our team is one email away.

◆Damaged or defective orders — we fix it free

We’re only truly happy when you are. If your order arrives damaged in transit or has a verified manufacturing defect, we’ll make it right. Email us within 7 days of delivery with a few clear photos and your order number. In most cases you won’t need to ship anything back — we’ll arrange a complimentary reprint or store credit to keep your business moving. The same applies if your custom order arrives clearly different from the digital proof you approved — send photos within 7 days and we’ll arrange a complimentary reprint.

◆Color & finish variance

Slight variation in color (typically within 5–10%) and finish is normal in custom printing and between screen and print, and is not considered a defect. A print that is clearly different from the proof you approved is covered — see “Damaged or defective orders” above.

◆Refunds (where applicable)

Approved refunds are issued to your original payment method; please allow 5–10 business days to appear, depending on your bank or card provider.

◆EU/UK note

Statutory cancellation rights generally do not apply to goods made to your specification or clearly personalized. This does not affect your rights regarding faulty goods.